FAQ

How can I receive my order?

We provide FREE islandwide delivery for all our orders These will be prompted as a required field before you can complete your purchase on our website.
When is the earliest I can receive my order?

All orders require a lead time of at least 48 hours to delivery. Upon ordering, the platform will prompt you on the earliest delivery/ self-collection time.
I wish to amend the delivery dates/timings, how can I do this?

You can contact us at least 2 days prior to the delivery date at lumosflower.sg@gmail.com or at +65 85002352 to request amendments to the delivery dates/timings. LUMOS FLOWER PTE LTD reserves the right to reject any delivery date/amendment request without notice of at least 2 days prior to the delivery date. LUMOS FLOWER PTE LTD reserves the right to reject any request for refund if the date/amendment request comes without notice of at least 2 days prior to the delivery date.
Do you have a physical store?

No, we do not have a physical store but you can browse our selections on our website.
How can I contact Lumos Flower?

You can contact us at +65-85002352 via whatsapp, text messages or call.