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PRIVACY POLICY

This Privacy Policy ("the Policy") governs the collection, usage, and disclosure of Personal Data (hereinafter defined) pertaining to individual customers as a result of goods and/or services provided by LUMOS FLOWER PTE LTD.

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Information Collection:

  • We collect information when you register on our site, place an order, or subscribe to our newsletter. When registering or ordering on our site, you may be required to provide your name, email address, mailing address, or phone number. However, you can visit our site anonymously.

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Use of Information:

  • The information we collect may be used for the following purposes: Personalizing your experience to better respond to your individual needs, improving our website based on the feedback received from you, enhancing customer service to more effectively address your inquiries and support needs, processing transactions; your information will not be sold, exchanged, transferred, or provided to any other company without your consent, except for delivering the purchased products or services requested, and sending periodic emails related to order processing and updates.

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Information Security:

  • We employ various security measures to safeguard your personal information. Our secure server and encryption technologies ensure that sensitive information transmitted during transactions is accessible only to authorized personnel. After transactions, sensitive information such as credit cards or social security numbers is not stored on our servers.

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Cookie Usage:

  • Yes, we use cookies to enhance user experience and understand preferences for future visits. You can choose to accept or decline cookies through your browser settings. However, disabling cookies may affect certain functionalities of our website.

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Information Disclosure:

  • We do not sell, trade, or transfer personally identifiable information to external parties. Trusted third parties assisting in website operation or servicing are bound to maintain confidentiality. Non-personally identifiable visitor information may be shared with other parties for marketing or advertising purposes.

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Third-Party Links:

  • We may occasionally offer third-party products or services on our website, which are governed by separate privacy policies. We hold no liability for the content or activities of linked sites.

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Compliance with Personal Data Protection Act (Singapore):

  • By using our site, you consent to the collection and usage of your information in compliance with the Personal Data Protection Act of Singapore.

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Scope of Policy:

  • This online privacy policy applies solely to information collected through our website, excluding offline data collection.

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Terms and Conditions:

  • Please refer to our Terms and Conditions section for usage guidelines, disclaimers, and liability limitations.


​Consent:

  • By using our site, you consent to the terms outlined in our Privacy Policy.

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Policy Updates:

  • Any changes to our privacy policy will be reflected on this page, with modification date updates.

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Contact Information:

  • For inquiries regarding this Privacy Policy, please use the provided contact form.

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Rights Under This Policy:

  • You have the right to request access, correction, objection, erasure, transfer, and withdrawal of consent regarding your Personal Data in accordance with this Privacy Policy.

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